PROFIL PRACOWNIKA: Agnieszka Bombalska

My duties at the Centre for Cultural Events and Conferences (COWKiK) in the UŁ Training and Conference Centre building include :

Serving guests of the UŁ Training and Conference Centre

Registering, checking in and charging guests for their stay

Providing information and managing reservations (rooms, halls/area)

Financial settlement of guests' stay and space rental, issuing of sales documents

Taking orders, requests from guests and processing them (e.g. wake-up calls on request)

Maintaining the documentation and archives of the reception desk, ensuring the proper circulation of documents

Operating the cloakroom in the functioning part of the complex, receiving luggage as required

Observing the facility and grounds with the aid of video surveillance systems to ensure security and the supervision of signals transmitted, collected and processed in electronic devices and alarm systems and responding promptly according to established procedures

Handling e-mail and telephone calls

My duties at the Centre for Organising Cultural Events and Conferences (COWKiK) in the building of the Training and Conference Centre of the University of Lodz should :

taking reservations for accommodation and conference rooms

maintaining reception documentation and preparing specifications

issuing invoices and external notes

providing professional service to staff, students and guests of the University of Lodz

liaising with service staff

operating the fire and burglar alarm system