Terrorist Attack or Active Assailant

Run if You Can

• Move away from the danger area.
  Leave the building or danger zone using the safest available route.
• Do not stop to collect personal belongings.
  Take only what you already have with you.
• Help others if you can do so safely.
• Move away from gunfire, explosions, and the location of the attack.

Hide if You Cannot Escape

• Find a safe place to shelter.
• Lock and secure the door.
  If possible, barricade the entrance.
• Stay away from windows and doors.
  Lie on the floor or find a protected place.
• Remain silent.
  Do not speak or draw attention to yourself.
• Silence your phone.
  Turn off sounds and vibrations.
• Do not switch on any lights.
• Remain hidden until the emergency services arrive or until you receive reliable information that the threat has ended.

Notify the Emergency Services

• Call 112 when it is safe to do so.
• Provide the most important information:
  • the location of the incident,
  • the number of assailants (if known),
  • the nature of the threat,
  • the number of casualties.
• If you cannot make the call yourself, ask someone else to do so.
  After leaving the danger area, make sure as soon as possible that the emergency services have been informed.

If You Are Taken Hostage

• Stay calm.
  Do not make sudden movements or raise your voice.
• Do not provoke the assailant.
  Be aware that the situation may last for a long time. Try to remain patient and composed.
• Follow instructions.
  Do not take any action that could be perceived as a threat. If you wish to do something, ask for permission.
• Avoid arguments and confrontation.
  Do not argue with the assailant or try to persuade them. Ask for permission before doing anything.
• Focus on survival.
  Your primary objective is to remain safe until the incident is over.
• Behave naturally.
  If possible, address other people by name and maintain calm interaction with those around you. This may help reduce tension and support a calmer atmosphere.

If You Have No Other Option – Fight

• Defend yourself only in a situation of immediate threat to life.
  Use whatever is available to you.
• Act decisively and cooperate with others.

During the Emergency Response

• Follow all instructions given by officers.
  Remember that until identities have been verified, the emergency services may treat anyone at the scene as potentially connected to the threat.
• Keep your hands visible.
  Do not make any sudden movements.
• Do not run towards officers.
  Remain where you are and wait for instructions.
• Provide information calmly and clearly.
  Answer questions to the best of your knowledge.