If life, health, safety or property is at risk, immediately notify the appropriate emergency services.
When reporting an incident:
- provide the exact location of the incident (address, building name, characteristic landmarks);
- briefly describe what has happened;
- inform the operator whether there are any injured persons and what their condition is;
- give your name and surname (if possible);
- answer the operator’s questions and follow their instructions;
- do not hang up until instructed to do so.









