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  • Pracownicy Uniwersytetu Łodzkiego

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Katarzyna Bojanowska

POSITION:
Helpdesk team coordinator at the IT Center
IT Centre, University of Lodz
e-mail: katarzyna.bojanowska@uni.lodz.pl
www: https://www.helpdesk.uni.lodz.pl
  • Job description
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  • usosweb

Job description

Helpdesk team coordinator at the IT Center

IT Centre

I coordinate the work of the Helpdesk team, which is the first line of support for the employees of the University of Lodz.

I provide assistance to the employees and students of the University of Lodz (technical and content support) in the use of the systems of the University of Lodz:

  • Employee Portal - system administrator (detailed description of tasks below),
  • Rektorat 2.0. - application support,
  • USOSprod, USOSweb - application support,
  • Moodle platform - application support,
  • Thesis Archive (APD) and Single Anti-plagiarism System (JSA) - application support,
  • Electronic Document Management (EZD) - application support,
  • MS Office applications - application support.

I administer the Employee Portal:

  • I provide day-to-day technical and substantive support to employees,
  • I assign permissions to employees in the system,
  • I cooperate with the substantive units of the UŁ in the field of arrangements for new documents in the application,
  • I test new modules and documents,
  • I prepare instructions for employees,
  • I conduct training for employees,
  • I answer any questions about the operation of the application and the documents processed in it
  • I coordinate the assignment of notifications on the ITManager HD notification platform sent by the employees of the University of Lodz

I coordinate the work of the Secretariat of the IT Center - purchase and sales invoices, internal notes, fixed assets (OT, ZM, ZW . .), loans of computer equipment to UŁ units

Secretary of the Consortium "Standardization of Management Solutions for Universities".

Office hours

Helpdesk team coordinator at the IT Center

IT Centre

monday: 07:30-16:00
tuesday: 07:30-16:00
wednesday: 07:30-16:00
thursday: 07:30-16:00
friday: 07:30-16:00

Doktora Stefana Kopcińskiego 16/18 room: 1004 90-232 Łódź

Contact

Helpdesk team coordinator at the IT Center

IT Centre

phone: 42-635-65-00

www:

Doktora Stefana Kopcińskiego 16/18 90-232 Łódź room: 1004

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UNIVERSITY OF LODZ

 

Narutowicza 68, 90-136 LODZ

fax: 00 48 42/665 57 71, 00 48 42/635 40 43

NIP: 724 000 32 43

Funduszepleu
Projekt Multiportalu UŁ współfinansowany z funduszy Unii Europejskiej w ramach konkursu NCBR
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